Account Deletion Policy

1. How to Delete Your Account

Within the Mobile App

You can request account deletion directly from the Reeloot mobile app:

• Log in to your account
• Go to Profile > Settings
• Tap on Delete Account
• Confirm your request

Via Email Request

Alternatively, you can request account deletion by contacting our support team:

• Send an email to support@reeloot.com
• Use the subject line: Account Deletion Request
• Include your registered email address or phone number

2. What Happens When You Delete Your Account

• Your profile information, including name, email, and phone number, will be permanently removed.
• Your media content, portfolio uploads, and specific deliverables associated with your account will be deleted, except where retention is required for legal reasons.
• You will lose access to past booking history and order tracking.
• Any active bookings must be completed or formally cancelled prior to account deletion.

3. Data Retention Limitations

Even after your account is deleted, we may be required to retain certain information for legal and operational purposes:

• Financial Records: Transaction details are retained for accounting and tax compliance purposes.
• Dispute Resolution: Information related to past disputes or safety reports may be retained.
• Legal Obligations: Data requested by law enforcement or subject to a legal hold will be retained as legally required.